Privacy policy

This privacy notice tells you about the information we collect from you. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

We are The Swan Thornbury

Our address is: 17 High Street, Thornbury, BS35 2AE

Our email address is: enquiries@swanthornbury.co.uk

What personal data do we collect?

We collect personal data from you when you make a booking to eat or stay with us, and when you complete a contact form on our website. Your personal data will be used only to provide or enhance a service that you have initiated or requested.

We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

Why do we collect this information?

We will use your information only to provide or enhance a service that you have initiated or requested.

We use Analytics to determine what users are doing on our site and to improve our content.

What do we do with your information?

Your information is stored within our internal Database, both being cloud services hosted within the European Union, and is not shared with any third parties without your prior consent. It is not sent outside of the UK. We will not use the information to make any automated decisions that might affect you. We never sell or share your data with third parties.

How long do we keep your information for?

Your information is kept for as long as it’s required to provide you with a service you have requested.

Your rights over your information

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. You can also ask for it to be erased and you can ask for us to give you a copy of the information.

You can also ask us to stop using your information – the simplest way to do this is to withdraw your consent, which you can do at any time, either by clicking the unsubscribe link at the end of any newsletter, or by emailing, writing us using the contact details above.

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